Privacy Policy

Last updated: February 4, 2026

Information We Collect

When you visit our website, place an order, or contact us, we may collect personal information including:

Name
Billing and shipping address
Email address and phone number
Payment information (processed securely by third-party payment providers)
Order history and transaction details
IP address, browser type, device information, and website interaction data

We may also collect additional information if you contact us for customer support or enquiries.

How We Use Your Information

We collect and use personal information for the following purposes:

To process, fulfil, and deliver your orders
To process payments, refunds, and returns
To communicate with you about orders, enquiries, or customer service matters
To screen transactions for fraud or security risks
To improve and optimise our website, products, and customer experience
To provide marketing or promotional communications where permitted by law

We only collect personal information that is reasonably necessary for our business operations.

Sharing Your Information

We may disclose your personal information to trusted third parties that assist us in operating our business, including:

E-commerce platforms (e.g. Shopify)
Payment service providers
Shipping and logistics partners
Analytics and marketing providers (e.g. Google Analytics)

Some of these third parties may be located outside Australia, including in the United States or Europe. We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy laws.

Cookies and Analytics

We use cookies and similar technologies to:

Enable core website functionality
Analyse website traffic and performance
Improve user experience
Deliver relevant advertising where applicable

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

Marketing Communications

Where you have consented or where otherwise permitted by law, we may send you marketing communications. You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

Access, Correction and Deletion

Under the Privacy Act 1988 (Cth), you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate, outdated, or incomplete information
Request deletion of your personal information, subject to legal and operational requirements

Requests can be made using the contact details below. We will respond within a reasonable timeframe.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal and accounting obligations, resolve disputes, and enforce agreements.

Complaints

If you believe your privacy has been breached, you may contact us to lodge a complaint. We will investigate and respond within a reasonable period.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Children and Pet Safety

Our products are designed for use as fragranced consumer goods only and are not toys, food items, or personal care products.

Products should be kept out of reach of children and pets at all times
Not suitable for ingestion or direct skin contact
Do not place products where children or animals can chew, swallow, or access them
In the event of accidental ingestion or exposure, seek medical or veterinary advice immediately

While we take reasonable care in product design and material selection, no fragrance product can be considered completely risk-free for children or pets. Use of our products is at the consumer’s discretion and responsibility.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or by mail using the details provided on our Contact page.